Returns & Exchanges

At New Arrivals, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your latest fashion find isn't a perfect fit, we are here to help you find the right style or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the original items with all designer tags attached into the shipping box and include your printed return authorization slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in our portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days.